Application of Total Quality Services (TQS) in Course Institutions and Training Main Jaya Deli Serdang District

Mardianto, Mardianto and Nasution, Inom and Ningrum, Umi Prastya (2020) Application of Total Quality Services (TQS) in Course Institutions and Training Main Jaya Deli Serdang District. International Journal of Latest Research in Humanities and Social Science (IJLRHSS), 03 (06). pp. 1-5.

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Abstract

The focus of this research is the Implementation of the Implementation of Total Quality Services starting from the process of planning, implementing, monitoring, and measuring achievement that refers to the quality assurance standards or BANPAUDPNF Accreditation. The study was conducted with a qualitative method with a phenomenological approach. The key informants of this research are active managers, instructors or educators and students, while data collection is done by interviewing, observing, and documenting. From the research results obtained that the Implementation of the Implementation of Total Quality Services starting from the process of planning, implementation, supervision, and measuring achievement that refers to the quality assurance standards or BANPAUDPNF Accreditation has been done well, in accordance with the guidelines or reference for quality assurance instruments of courses and training institutions, in accordance with the BANPAUDPNF Accreditation quality standard with Grade / Rating Achievement of B (Good). Recommendations for improving TQS in LKP. Utama Jaya, especially to improve supporting facilities and infrastructure services, namely the addition of toilet rooms, and the construction of parking spaces and the addition of instructors in teaching in class needs to be done, bearing in mind the increase in the number of students or students each year has doubled from the previous year. With the optimal implementation of TQS, it is hoped that it can satisfy the customer and increase the number of students who will also increase the welfare of the institution, Educators and Education Personnel.

Jenis Item:	Artikel
Subjects:	300 Social sciences > 370 Education > 371 School management; special education > 371.3 Metode, kegiatan belajar mengajar; metode pembelajaran
Divisions:	Fakultas Ilmu Tarbiyah dan Keguruan > Pendidikan Agama Islam
Pengguna yang mendeposit:	Mrs Hildayati Raudah
Date Deposited:	11 Jul 2020 03:31
Last Modified:	11 Jul 2020 03:31
URI:	http://repository.uinsu.ac.id/id/eprint/9054

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