Analysis of Insurtech Innovation Development in Accelerating The Claim Process and Improving Service For Insurance Participants at PT. Chubb Life Medan

tampubolon, Silvia Retri Aldona and Arif, Muhammad and Jannah, Nurul (2024) Analysis of Insurtech Innovation Development in Accelerating The Claim Process and Improving Service For Insurance Participants at PT. Chubb Life Medan. Dinasti International Journal of Economics, finance and Accounting (DIJEFA), 5 (1). pp. 344-351.

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Abstract

The development of innovation in the insurtech industry has become important in improving the efficiency of the claims process and services for insurance participants. This study aims to analyze the development of insurtech innovation in accelerating the claims process and improving services for insurance participants at PT Chubb Life Medan. The research method used is a case study by conducting interviews and direct observation of the claims process and existing services. The results showed that the use of technology in the form of mobile applications and online platforms has succeeded in accelerating the claims process and increasing the satisfaction of insurance participants. The implication of this research is the need to continue to encourage the development of insurtech innovation to improve efficiency and quality of service for insurance participants at PT Chubb Life Medan.

Jenis Item:	Artikel
Uncontrolled Keywords:	Insurtech, Claims Process, Service Improvement, Insurance.
Subjects:	300 Social sciences > 360 Social services; association > 368 Insurance
Divisions:	Artikel (Jurnal, Koran, Majalah)
Pengguna yang mendeposit:	Mrs. Misdar Piliang
Date Deposited:	22 Nov 2024 02:12
Last Modified:	22 Nov 2024 02:12
URI:	http://repository.uinsu.ac.id/id/eprint/22941

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