A Critical Review Of Indonesian Online Consumer Protection Online Shopping, False Advertising, And Legal Protection For Indonesian E-Commerce Customers

Zulham, Zulham (2023) A Critical Review Of Indonesian Online Consumer Protection Online Shopping, False Advertising, And Legal Protection For Indonesian E-Commerce Customers. Journal Of Law And Sustainable Development, 11 (5). pp. 1-15. ISSN 2764-4170

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Abstract

There has been a dramatic shift in the delivery of marketing operations due in large part to the advent and expansion of online commerce. This relatively new form of communication has revolutionized the buying and selling of goods and services by allowing consumers to select and import items, many of which are not available through local storefronts, directly from vendors around the world, often at a reduced price. Despite the fact that the rise of e-commerce has opened up new markets throughout the world, the lack of direct human contact has created a number of difficulties for consumer protection laws. This article explores the evolution of common law and legislation in response to fraudulent, dishonest, or misleading internet advertising, as well as the prevalence of such practices. Every year, e-commerce in business grows. Online shoppers grumble, though. They allege internet fraud. Online transactions increased, but consumer protection did not. Consumer protection is the biggest issue. This paper describes the consumer legal protection paradigm in online transactions and assesses Indonesia's regulatory environment. Researchers found in normative legal studies that the e-commerce agreement is separate from the core notion of the agreement provided in the UNCITRAL Model Law on e-Commerce and the UNCITRAL Model Law on e-Signature. Online commerce is similar to regular trade agreements, except it uses electronic media. We discovered that improving human resources—professional competence, academic competence, resilience, methods, and excellent attitudes and values—solves the legal protection against consumers issue. E-commerce contracts must follow fair trade practices and the law. We also note that the present rules and regulations on information and electronic transactions for consumer protection have failed to safeguard consumers because numerous infractions still result in consumer losses.

Jenis Item:	Artikel
Subjects:	300 Social sciences > 340 Law
Divisions:	Artikel (Jurnal, Koran, Majalah)
Pengguna yang mendeposit:	Ms Novita Sari
Date Deposited:	19 Sep 2023 07:31
Last Modified:	19 Sep 2023 07:31
URI:	http://repository.uinsu.ac.id/id/eprint/20379

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