Pengukuran Kualitas Layanan Perpustakaan UIN Sumatera Utara Medan Menggunakan Metode LibQual

Aditya, Muhammad (2020) Pengukuran Kualitas Layanan Perpustakaan UIN Sumatera Utara Medan Menggunakan Metode LibQual. Skripsi thesis, Universitas Islam Negeri Sumatera Utara.

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Abstract

This study aims to investigate the service quality of UINSU’s library according to three dimensions, such as information control, effect of service, and library as a place. The LibQual method involved in this research will technically evaluate the level of service quality within the library by comparing perception, minimum expectation, and ideal demand of library users to each dimension. The constant questionnaire of LibQual was involved to obtain data out of 100 samples, in which consists of 49.892 students per each. This research finds that the information control scored the least number, following effect of service and library as a place. In the analysis of superiority gap, the whole dimensions numbered negative. While in the analysis of adequacy gap, library as place is the only positive insignificantly, beside effect of service meets the least expectation of the users. The fact shows that the UINSU’s library users expects considerably that electronic information resources are accessible from home, however, their incapacity to access the website affects negatively to information control following the users’ demand to advance equipment and the coverage of sufficient collection. In terms of effect of service, the service quality demonstrates reliability aspect, competence, empathy, and the capacity of librarians to serve the users quite excellently assisted by attentiveness, manner, and responsivity of the librarians which are less satisfied by the users. Ultimately, in terms of library as place, the users have been commonly satisfied. Yet, the management of library to provide comfort and tranquil atmosphere in the library is still in need of improvement.

Jenis Item:	Skripsi (Skripsi)
Subjects:	000 Generalities > 020 Library and information sciences
Divisions:	Fakultas Ilmu Sosial > Ilmu Perpustakaan > Skripsi
Pengguna yang mendeposit:	Ms Novita Sari
Date Deposited:	28 Apr 2021 05:34
Last Modified:	02 Sep 2022 07:08
URI:	http://repository.uinsu.ac.id/id/eprint/11479

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